Strategic Processes

Strategic Management (DE)

Code Procedure Approval
DE-01 P1 Strategic planning and development 19/12/2022
DE-02 Monitoring and measurement
Annex 1: Management board
DE-03 P1 Management Review System
Annex 1: Management Review System Report


Quality management and continuous improvement (MC)

Code Procedure Approval
MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Complaints, Suggestions and Congratulations Answers Format
MC-05 P1 Users satisfaction
Annex 1: Annual plan for the users satisfaction evaluation
Annex 2: Data sheet


Key Processes

Academic Management (AC)

Code Procedure Approval
AC-0104 P1 Entry and Admission 19/07/2018
AC-0201 P1 Enrolment 19/07/2018
AC-0401 P1 Certificates Issue 19/07/2018


Teaching (DO)

Code Procedure Approval
DO-0101 Design, verification, modification and accreditation of official degrees 23/11/2023
DO-0102 Monitoring and improvement of degrees 23/11/2023
DO-0103 P1 Degree suspension and termination 19/07/2018
DO-0201 P1 Teaching planning and development 19/07/2018
DO-0202 P1 Promotion of the degrees 19/07/2018
DO-0203 P1 Student Orientation and attention to students with specific needs of educational support 24/05/2021
DO-0204 P1 External Academic Internships Management 19/07/2018
DO-0205 P1 Mobility Management 19/07/2018
DO-0301 P1 Public information and accountability 19/07/2018


Support Processes

Staff Management (PE)

Code Procedure Approval
PE-01 P1 Administrative and Service Staff Management 19/07/2018
PE-02 Administrative and Service Staff Management 23/11/2023


Document Management (XD)

Code Procedure Approval
XD-01 Documents and Registers Control
Annex 1: Procedure model


Infrastructure and Work Environment Management (IA)

Code Procedure Approval
IA-01 Facilities and Resources Management 04/05/2020