Procedures

Strategic Processes

Strategic Management (DE)

Code	Procedure	Approval
DE-01 P1	Strategic planning and development	19/12/2022
DE-02 P1	Monitoring and measurement Annex 1: Indicator File Annex 2: Indicator Request Annex 3: Indicators Dashboard	19/07/2018
DE-03 P1	Management Review System Annex 1: Management Review System Report	19/07/2018

 

Quality management and continuous improvement (MC)

Code	Procedure	Approval
MC-02 P1	Complaints, Suggestions and Congratulations Management Annex 1: Electronic Form for Complaints, Suggestions and Congratulations Annex 2: Complaints, Suggestions and Congratulations Answers Format	19/07/2018
MC-05 P1	Users satisfaction Annex 1: Annual plan for the users satisfaction evaluation Annex 2: Data sheet	19/07/2018

 

Key Processes

Academic Management (AC)

Code	Procedure	Approval
AC-0104 P1	Entry and Admission	19/07/2018
AC-0201 P1	Enrolment	19/07/2018
AC-0401 P1	Certificates Issue	19/07/2018

 

Teaching (DO)

Code	Procedure	Approval
DO-0101 P1	Design, verification, modification and accreditation of official degrees	19/07/2018
DO-0102 P1	Monitoring and improvement of degrees	19/07/2018
DO-0103 P1	Degree suspension and termination	19/07/2018
DO-0201 P1	Teaching planning and development	19/07/2018
DO-0202 P1	Promotion of the degrees	19/07/2018
DO-0203 P1	Student Orientation and attention to students with specific needs of educational support	24/05/2021
DO-0204 P1	External Academic Internships Management	19/07/2018
DO-0205 P1	Mobility Management	19/07/2018
DO-0301 P1	Public information and accountability	19/07/2018

 

Support Processes

Staff Management (PE)

Code	Procedure	Approval
PE-01 P1	Administrative and Service Staff Management	19/07/2018
PE-02 P1	Administrative and Service Staff Management	19/07/2018

 

Document Management (XD)

Code	Procedure	Approval
XD-01	Documents Control	19/07/2018
XD-02	Registers Control	19/07/2018

 

Infrastructure and Work Environment Management (IA)

Code	Procedure	Approval
IA-01	Facilities and Resources Management	04/05/2020